Pain and Respect – My BADD2012 Contribution
A group of us had just finished an excellent dinner and were now deciding what dessert to eat. Everyone was laughing and talking at once. Except for one person. One person who had, moments before, been...
View ArticleMy Ignite! slides and transcript for UX Camp CPH 2013
Whew! What an amazing day and a half at the 2013 edition of UX Camp CPH. I contributed 5 minutes to the start of the event. I volunteered to be a part of the team that Ole Gregersen assembled for a...
View ArticleThe language of inclusion on a form
While surfing Twitter, I was drawn to this article because of its title: “Disability-smart customer service: handling difficult situations“. I clicked the link to get to the article, but I didn’t read...
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